Congratulations, we upgraded you to 5G.

Fido's recent full network upgrade to Rogers 5G has resulted in poor reception indoors, intermittent dark zones driving around town, choppy movie streaming, re-buffering instagram and tiktok videos and poor video calls even in major urban centres. Worse, Fido customers who were not moving from their 4G/LTE to Rogers' network because of this very concern, just got a free mandatory "upgrade" regardless, and now are fucked. To add insult to injury, Fido and Rogers now offer new 5G plans at a fraction (sometimes 50% - as low as $35/mo) of the existing old plan, after turning service quality to shit, but they won't give the old customers (read:suckers) the price drop, because that's for new activations only.

masonjar said: Fido's recent full network upgrade to Rogers 5G has resulted in poor reception indoors, intermittent dark zones driving around town, choppy movie streaming, re-buffering instagram and tiktok videos and poor video calls even in major urban centres. Worse, Fido customers who were not moving from their 4G/LTE to Rogers' network because of this very concern, just got a free mandatory "upgrade" regardless, and now are fucked. To add insult to injury, Fido and Rogers now offer new 5G plans at a fraction (sometimes 50% - as low as $35/mo) of the existing old plan, after turning service quality to shit, but they won't give the old customers (read:suckers) the price drop, because that's for new activations only. Click to expand... Fido really bites.

you need to escalate to the management team about all your concerns. [;)]

If ur in a contract, Just wait for the new rules to kick in and then cancel and switch providers... Won't be long til thye offer u a 'winback' deal that's better than what they advertise

mercyshooter said: you need to escalate to the management team about all your concerns. [;)] Click to expand... I had a billing issue with Koodo a few months back (huge bill in comparison to my usual monthly) and went this route. They cut the bill in half and set me up with a better plan. Being a long term customer and paying my bill early helped.

Larry's Torch said: I had a billing issue with Koodo a few months back (huge bill in comparison to my usual monthly) and went this route. They cut the bill in half and set me up with a better plan. Being a long term customer and paying my bill early helped. Click to expand... Did this 'management' sound local or overseas, lol I've heard u get better deals if u speak to a overseas rep, they've got more leniency than the local people and they worry about bad customer service surveys they may get, lol

sexpanther69 said: Did this 'management' sound local or overseas, lol I've heard u get better deals if u speak to a overseas rep, they've got more leniency than the local people and they worry about bad customer service surveys they may get, lol Click to expand... i've tried it with rogers. and they explain how things work on their end. and they are the only ones that can give you cheaper and decent plans and great devices prices nowadays. customers service cannot do anything about it for existing customers because they won't get commission.

sexpanther69 said: Did this 'management' sound local or overseas, lol I've heard u get better deals if u speak to a overseas rep, they've got more leniency than the local people and they worry about bad customer service surveys they may get, lol Click to expand... I called the local Koodo store and told them the amount I was billed ($300+) and they were shocked. Said "hold on a sec and I'll get you someone to talk to." As far as I know it was local or at least within Canada.